Frequently Asked
Questions
Below, you’ll find answers to commonly asked questions about our self-study courses offered through Learnnet.
Whether you’re curious about accessing courses, certification, refunds, or technical support, we’ve got you covered. If you can’t find the answer you’re looking for, feel free to reach out to our friendly support team for assistance.
Let’s get started!
How do I access the self-study courses after purchase?
After purchasing a course, you’ll receive login credentials to our online Learning Management System (LMS). Simply log in using your credentials to access your courses.
Are the courses accessible on mobile devices?
Yes, our courses are fully responsive and accessible on various devices including desktops, laptops, tablets, and smartphones.
Do I need any special software to access the courses?
No, you only need a standard web browser and an internet connection to access our courses. There’s no need to download any additional software.
Can I access the course materials offline?
Our courses are primarily designed for online access. However, some materials may be available for download within the LMS for offline viewing or reference.
Security on Learnnet LMS
At Learnnet LMS, the security of your data and online learning environment is our top priority. Built with robust security features, Learnnet ensures a safe and reliable platform for learners, educators, and administrators.
Data Protection and Privacy
Learnnet is fully compliant with data protection regulations such as GDPR. User data, including personal and activity records, is stored securely and handled with the utmost confidentiality. Administrators have full control over user permissions, ensuring sensitive data is accessible only to authorized personnel.
Encrypted Connections
All communication on Learnnet is protected with SSL encryption, safeguarding data transmissions between users and the platform. This ensures that sensitive information, such as login credentials and course content, remains secure from unauthorized access.
Secure Authentication
Custom Password Policies: Enforcing strong password requirements to minimize vulnerabilities.
Regular Security Updates
Learnnet is consistently updated to address new security threats and vulnerabilities. Our development team monitors for potential risks and ensures the platform meets the latest security standards.
Protection Against Malware and Spam
Learnnet employs built-in tools and integrations to prevent malware and spam, ensuring that uploaded content and communications within the platform remain safe and reliable.
Monitoring and Reporting
Learnnet offers comprehensive activity logs, allowing administrators to monitor user actions, login attempts, and potential security threats. This helps identify and mitigate risks quickly.
What payment methods do you accept?
We accept the following payment methods for our courses:
- PayPal
- Credit Card (Visa, MasterCard, American Express)
- iDEAL
Choose the option that works best for you during the checkout process.
Will I receive an invoice for my payment?
Yes, an invoice will be automatically sent to the registered email address immediately after the payment is completed. If you do not receive the invoice within 24 hours, please check your spam or junk folder. For further assistance, contact our support team.
Is my payment information secure?
Absolutely. All payments are processed through secure and encrypted gateways, ensuring your financial information is safe and protected.
Can I request a company invoice?
Yes. If you need the invoice addressed to your company, please ensure that you enter your company details during registration or payment.
What should I do if my payment fails?
If your payment doesn’t go through, try the following:
- Ensure your payment method has sufficient funds.
- Check that all payment details are entered correctly.
- Try using a different payment method (PayPal, credit card, or iDEAL).
If you’re still experiencing issues, contact our support team for assistance.
Can I request a refund?
Refund policies vary depending on the course. Please review our Refund Policy or contact support for specific details.